This is an interactive e-learning course designed to enhance volunteer retention and engagement. Participants learn effective communication, constructive feedback and feedforward, and compassionate support strategies, reinforced with practical examples and accompanying job aids for real-world application. 

This is step-by-step guide shows how to conduct effective check-in conversations that support ongoing communication and strengthen volunteer engagement. It includes practical examples and guidance to help staff apply these steps consistently, building stronger connections and driving measurable outcomes. 

It is meant to be used in real time during interviews as a practical, on-the-job reference.

This diagram provides a visual comparison highlighting the differences and similarities between feedback and feedforward to clarify their unique roles and shared purposes. It helps the team understand when and how to use each approach, supporting more effective communication and development conversations. 

It is intended for use during coaching or development conversations to guide communication decisions.

This is an interactive e-learning course designed to guide staff in building rapport, asking effective questions, and making objective observations when evaluating potential dogs for daycare. The course includes practical examples and job aids to support accurate, consistent application in real-world settings 

This scorecard captures objective data and observations about each dog’s behavior during the intake interview. It helps staff complete this performance-based task accurately and consistently, supporting measurable outcomes.

Intended as a practical, on-the-job reference to guide kennel staff during intake interviews. 

This infographic highlights red, pink, and green flag behaviors, with examples on the back to guide staff in identifying and classifying behaviors consistently. It helps staff apply these categories accurately in real time. 

It provides an on-the-job reference to support staff in conducting accurate and consistent intake interviews.

This list features powerful action words for resumes. It groups dynamic verbs by skill type, leadership, teamwork, creativity, and problem-solving, and provides examples to help students craft strong, effective resumes.