This is an interactive e-learning course designed to enhance volunteer retention and engagement. Participants learn effective communication, constructive feedback and feedforward, and compassionate support strategies, reinforced with practical examples and accompanying job aids for real-world application. 

This is step-by-step guide shows how to conduct effective check-in conversations. It includes practical examples to support staff in applying the steps consistently and building stronger connections.  It is a practical, on-the-job reference.

A visual comparison of feedback and feedforward, illustrating their unique roles and shared purpose. It helps in understanding when and how to use each approach, supporting more effective communication and development conversations. 

This course guides staff in building rapport, asking effective questions, and making objective observations when evaluating potential dogs for daycare. It includes practical examples and job aids to support accurate, consistent application in real-world settings.

This scorecard captures objective data and observations about each dog’s behavior during the intake interview. It helps staff complete this performance-based task accurately and consistently, supporting measurable outcomes.

It is an on-the-job reference to guide kennel staff during intake interviews. 

This infographic highlights red, pink, and green flag behaviors, with examples on the back to guide staff in identifying and classifying behaviors consistently. 

It helps staff apply these categories accurately in real time. 

A list of powerful action words for resumes. 

It groups dynamic verbs by skill type - leadership, teamwork, creativity, and more and provides examples to help students craft strong, effective resumes.